Refund policy

At Zeloriah, we want you to be happy with your purchase. If for any reason you are not satisfied, don’t worry — we offer a 60-day return policy from the date of delivery.

✅ Return Conditions
To be eligible for a return:

• Items must be unused and in their original packaging

• The return request must be initiated within 60 days of receiving your order

• Proof of purchase (order number or receipt) is required

🔁 How to Start a Return
Contact our support team at info@zeloriah.com with your order number and the reason for your return. We will guide you through the next steps and provide the return address if applicable.

Important: Do not send your item back without contacting us first — unauthorized returns will not be processed.

🚚 Return Shipping & Costs

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

• We recommend using a tracked shipping method to ensure your return arrives safely

💸 Refunds
Once we have received and inspected your return, we will notify you whether your refund is approved or rejected. If approved:

• The amount will be refunded to your original payment method within 5–10 business days

• Any original shipping costs are non-refundable

❌ Non-Returnable Items
The following items are not eligible for return:

• Items marked as final sale

• Used personal care or beauty products (for hygiene reasons)

• Gift cards

💬 Questions?
Need help with your return? Contact us anytime at info@zeloriah.com.